Complaints Procedure

Complaints and Suggestions

We hope to provide you with a comprehensive medical service, but if you have any complaints we ask that you write to or contact the Practice Manager, Mrs Pauline MacLean.  

You can post your complaint to us or personally hand it in at our Reception Desk or email us at

Complaints will be promptly acknowledged within two working days and the practice will make every effort to answer each complaint within 10 working days of it being lodged.

If you don’t feel comfortable complaining to the practice you can put your complaint to

Scottish Public Services Ombudsman

4 Melville Street



Phone: 0800 377 7330


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