*** PLEASE NOTE DUE TO THE CORONAVIRUS WE HAVE HAD TO TEMPORARILY SUSPEND OUR ONLINE APPOINTMENT BOOKING SERVICE. APOLOGIES FOR ANY INCONVENIENCE THIS MAY CAUSE ***

Click here to book appointments via Patient Services

Appointments

We run an enhanced appointment system with a mixture of pre-booked and on the day appointments.

Appointments can be made at reception, by telephoning or using our online service.

All urgent cases will be seen the same day although you may not see the doctor of your choice. Doctors consult from 8.30am to 5.30pm. Please be aware that on days of very high demand we may limit the number of pre -bookable appointments.

Nurse Appointments

The practice nurses are highly trained and can deal with a large number of ailments. They have surgeries throughout the day and if any complex issues arise there is always a doctor on hand. The following is a list of minor illnesses that our nurses can deal with:

Treatment Room

This is provided daily by Nurse Blackshaw. At this clinic we are able to take blood, injection, dress wounds, ear syringing.

Phlebotomy

If you require any blood tests, please make an appointment with one of our health care assistants.

Physiotherapists

We now have physio triage clinics available at the surgery. Please contact reception for details.

Extended Hours

The Millig Practice offer extended opening hours to accommodate patients who cannot attend the surgery between the hours of 8.00am and 6.00pm. The surgery will offer these appointments on a Monday morning. These appointments are pre-bookable only.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

******

Why does the receptionist need to ask what's wrong with me?

Reception staff are trained to ask certain questions to ensure that you receive

• The most appropriate medical care
• From the most appropriate health professional
• At the most appropriate time

Receptionists are asked to collect brief information from patients

• To help doctors prioritise home visits and phone calls
• To ensure patients receive the appropriate level of care
• To direct patients to see the nurse or other health care professional rather than a doctor where appropriate.

Any information given by you is treated strictly confidentially.

Home Visits

If possible please try to telephone reception before 10:00am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP or Advanced Nurse Practitioner will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

** Video Consultations will be piloted by Dr Fang, Dr Hadi and Dr Kershaw-Yates week beginning 7th of September **

Do you still want to see your GP face to face?

The practice offers video consultations.  This is where you speak to a Doctor using the video camera on your smartphone, tablet or computer.

Please make sure you have a good internet connection and are using a Google Chrome or Safari web browser.

To arrange a video call with a clinician please telephone reception on 01436 673366.  The receptionist will give you a time slot and send you a link (via text or email) for you to access our virtual waiting room (see link below).

https://nhsattend.vc/gpnearmemillig

For more information please visit https://nhs.attendanywhere.com/callers